We decreased cart abandoned rate by 20% which equals $M100+ in pipeline generation.
We now have full capability to know how we can help our e-commerce clients complete online purchase faster with more upsell.
We get better intent data with granular insights that drive prospects at a faster, higher conversion rate.
Cytiva, (formerly known as GE Healthcare), a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics, implemented the Stoke Integration for Adobe Analytics and Marketo to finally see all behavioral web activity right in Marketo so they can activate smart lists and e-commerce intiatives.
Cytiva’s key company initiative was to find better ways to help save customers who abandon quote forms. The team also wanted a complete view of PDF downloads to better serve e-commerce efforts and personalization across the customer journey.
In order to meet this task, the team was searching for a way to measure more than just page views in Marketo. Starting the form, completing a form and downloading a pdf were all events that were beyond munchkin tracking capabilities (at scale). However, these events already had a rich history of being tracked in Adobe Analytics. The Cytiva team tried several approaches to integrate the Adobe events into Marketo activities but were unsuccessful.
The Cytiva team reached out to Stoke to explore their integration offering between Adobe Analytics and Marketo. Cytiva was impressed with the scalability and flexibility of the integration which can perform 100% transfer of Adobe events into Marketo activities at the lead level. With the power of their integration, ease of implementation and the outstanding service of the Stoke team, Cytiva selected the Stoke integration.
With the integration in place, the Cytiva Team was finally able to see everything from specific PDF downloads to video views, to abandoned requests for quote forms. Today they can:
Save B2B form abandons which equates to millions of dollars of opportunity pipeline and e-Commerce sales
See full-touch attribution in Marketo to better improve the customer experience
Send this key data to sales via Marketo Sales Insights for faster and higher conversion rate closes
Vastly improve their lead scoring data with much better intent data